Tracking Your Review Response Performance

Use the Response Trends Report to gauge your performance in terms of responding to the reviews left on your communities’ ApartmentRatings pages, and to see how your Average Response Time has progressed over a particular window of time.

 Performance Overview Table

The Performance Overview Table at the top of this tab tells you what percent of submitted reviews your account manager has responded to over a preselected window of time. This information can be found in the bold text just above the table’s main bar graph. 

To the right of the bar graph, you’ll also find the Total Reviews submitted within that time period, the Total Responses you’ve given to those reviews, your Average Response Time to those reviews in days, and a thin blue bar representing your average Response Score. Note that the percentage listed here is the same as the one above the bar graph. 

The graph itself gives you a helpful visual breakdown (by month) of the Total Reviews submitted within that time period, the Total Responses you’ve given to those reviews, and your Average Response Time to those reviews in days. Total Reviews are represented by the light blue (left) bars on the graph, while Total Responses are represented by the light orange ones. Average Response Time is represented by the dark orange line running horizontally across the graph, with each dot along that line denoting an average response time for a particular month. 

Keep in mind that any of these elements can be removed from the Performance Overview Bar Graph by clicking the words next to their corresponding-colored rectangle on the bottom of the table. 

Responses Breakdown Table

Below the Performance Overview Table, you’ll find the Responses Breakdown Table. From left to right, this table displays all the Dates by month that make up your preselected window of time (or all your ApartmentRatings Communities, if you click the “By Community” tab at the top of the table), the number of New Reviews and Total Reviews received that month, the number of Total Responses you’ve given that month, your average Response Score for that month as a percentage, and your Average Response Time for that month in days. 

You can also use the arrows and “Items Per Page” dropdown box at the bottom of this table to go to a new page and expand or shrink your view, or toggle the small arrows next to any of the bolded terms to view any column in ascending or descending alphabetical/numeric order.