Understanding Your Community's Ratings

After selecting their resident type, reviewers are then asked to rate the community on six different factors: Noise, Grounds, Safety, Neighborhood, Maintenance, Staff, and an Overall rating. This is to help other prospective renters understand more about the review that has been written, but to also give them an idea of how the community performs in areas that may not have been mentioned within the body of the review.

These ratings are displayed with each review on ApartmentRatings, but are separate from the Recommend Score. The Recommend score is calculated solely on the answer to the " Would you recommend this community to a friend" question. The ratings have no bearing on the Recommend Score.

All ratings are tracked for each review and you can keep track of your community's ratings by navigating to the "Ratings" tab within the Review Trends report. There you will find all of your ratings broken down by time and community.

Performance Overview Table 

The Performance Overview Table at the top of this tab gives you a Positive or Negative Overall Rating between 1 and 5 based on all the reviews received by your ApartmentRatings communities within a preselected window of time. This rating is represented on the table’s graph in the form of a dark blue line, but can easily be removed by clicking the words “Overall Rating” next to the dark blue circle at the bottom of the table. 

The Performance Overview Table also shows you which of the six ApartmentRatings categories (Noise, Safety, Grounds, Maintenance, Neighborhood, Office Staff) has been your Best Performing Category in that window of time, as well as which one has been your Worst Performing Category. 

Each category is given its own monthly Average Score based on reviews received within that month, with the highest and lowest-scoring categories of the most recent month being designated as Best and Worst Performing. Each category is also represented on the table’s graph in the form of a different-colored line, but any of them can easily be removed by clicking the words next to their corresponding dotted circle on the bottom of the table. 

Ratings Breakdown Table

Below the Performance Overview Table, you’ll find the Ratings Breakdown Table. From left to right, this table displays all the Dates by month that make up your preselected window of time (or all your ApartmentRatings Communities, if you click the “By Community” tab at the top of the table), the average Overall Rating you received within that month or community, and the average ratings you received for each individual category, including Noise, Safety, Grounds, Maintenance, Neighborhood, and Office Staff, within that month or community. 

Note that the Overall Ratings featured in this table are all displayed inside different-colored boxes, with each color representing a different range of scores as outlined earlier in the Manager Center section. 

You can also use the arrows and “Items Per Page” dropdown box at the bottom of this table to go to a new page and expand or shrink your view, or toggle the small arrows next to any of the bolded terms to view any column in ascending or descending alphabetical/numeric order.