Viewing Each Community's Performance

Community Details Pages can be used to gauge exactly how satisfied tenants in particular communities are with the different services you’re providing them.

Overall Community Performance Table

At the top of each Community Details Page, you’ll find the Overall Community Performance table. This table displays almost all of the same data as the Overall Performance Table in the Summary Tab, the only exception being that it displays an individual Community Score rather than an overarching Company Score.

It should also be noted that the Response Rate and Valid Email Coverage percentages outlined here are also meant to reflect the community level, not the company one.

Category Comparison Charts

Right under the Overall Community Performance Table, you’ll see a set of charts: one for each of the categories that your currently selected survey type is being used to gauge. Each chart contains a graph, which tracks the selected community’s average score in that category over the period of time you entered in the Date Picker.

It’s important to note that Category Comparison Charts are only generated for categories tied to five-point questions (i.e. rated between 1 and 5). If a question is answered using percentages or pick lists, it does not factor into your scores on these charts.

Community Question Scores Breakdown

Underneath the Category Comparison Charts, you’ll find a table that provides you with an in-depth breakdown of each question on your survey. The large gray numbers and percentages to the left of each question are average scores compiled from every response to them across the community. If an N/A appears next to a question rather than a number or percentage, it means that question required a more abstract answer that could not be quantified. If a bar chart appears next to a question rather than a number or percentage, it means that question required an answer via picklist.

You can click on any question with a percentage, decimal, or N/A next to it to see the company average and question index (an average compiled from all people who received the question and replied “yes”), both of which will appear as large percentages or numbers above another chart.

Percentage-based questions will display a graph consisting of two horizontal bars. One bar reveals how many tenants in the community answered “no” to the question, and the other reveals how many answered “yes.”

Questions based on a five-point system, on the other hand, will display a graph with five bars. These bars (respectively) indicate how many tenants were Extremely Dissatisfied, Dissatisfied, Somewhat Satisfied, Satisfied, and Extremely Satisfied with the service being offered. Five-point question breakdowns will also display a Community Average Question Score above the company average and question index. As its name suggests, this figure is an average of all the scores this question received within the selected community. To give clients a more visual sense of this score, we’ve included a corresponding five-star rating in this part of the breakdown.

Click on any question with a bar graph next to it to pull up a graph of tenant responses. These graphs feature one bar for each option included in their questions’ corresponding pick lists. Drag your mouse over any of these bars to see how many tenants selected that particular option.