Comparing Insite Response Activity Over Time

Response Activity Table 

Beneath the Insite+ Survey Performance Change Table, you’ll find the Response Activity Table. Use this table to see how much your Resident Response Rate and Valid Email Coverage have changed Year Over Year, Quarter Over Quarter, or Month Over Month (depending on the selections you made in the Date Picker).

The graph at the top of this table gives you a helpful visual breakdown of the percent of residents who were successfully emailed over your preferred time period (Valid Email Coverage), as well as the percent of residents contacted who actually responded to the survey (Response Rate). Each one of these values is represented by a different-colored line, with each dot along those lines revealing all the aforementioned metrics for a particular year, quarter, or month. 

Keep in mind that either of these lines can be removed by clicking the words next to their corresponding-colored circle at the bottom of the graph. 

Below that, you’ll find a table displaying the number of Total Responses Received, Response Rate, and Valid Email Coverage for each dot along the graph.

To the right of these metrics, you’ll see a column filled with percentages. These represent your Year Over Year, Quarter Over Quarter, or Month Over Month Change for each of them. Note that positive percentages denote improved performance, while negative ones denote a drop in performance.