What Is Review Responder?

Review Responder is a service that manages and responds to even the toughest reviews on review sites across the web. Customized responses are promptly drafted by multifamily industry experts, ensuring your brand consistency across the entire web. Review Responder helps you demonstrate your customer service to both prospects and residents, market your community through impactful and customized responses, and establish brand consistency across major multifamily review platforms.

Current Review Responder customers can access the product module by clicking the words “Review Responder” in the navigation column running along the left side of the EXCHANGE platform (located next to a comment/chat box icon). Clicking this will reveal a dropdown list consisting of two tabs: Response Status and Accounts.

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