Insite is a resident feedback program that uses Satisfacts-generated surveys to help property managers gain a better understanding of certain events or touch points in the lifecycles of both prospects and residents. The purpose is to provide a communication tool and customer service safety net to ensure questions, issues, concerns, and praise do not fall through the cracks.
While it’s always important to consider the ways you can be improving your resident’s rental experiences as a whole, we’ve found in-depth analyses of certain key events to be extremely helpful for pinpointing communities’ biggest problem areas. These events are as follows:
i. Resident Lifecycle
ii. Unclosed Traffic
iii. Move In
iv. Work Order
vi. Move Out
As far as functionality goes, each Insite survey type works exactly the same. The only difference among them is the data populating their corresponding reports.
Insite is Not Big Brother:
It’s important to note that Insite surveys are not intended to catch anyone doing things wrong — they merely provide a quick and easy way for residents to get assistance when and if they need it.
The overall goal of Insight is to identify successes and opportunities for improvement, and to give community managers the tools they need to consistently improve their services over time.